Question 1

Where is OlaWear based?

Accepted Answer

OlaWear is an online store based in Vancouver, British Columbia, Canada.

Question 2

What currency are your prices shown in?

Accepted Answer

All prices on our website are displayed in Canadian dollars (CAD).

Question 3

Where do you ship?

Accepted Answer

We currently ship within Canada. If you are located outside Canada, contact us before ordering to ask whether delivery may be available.

Question 4

How much does shipping cost?

Accepted Answer

Standard shipping within Canada costs $10 CAD for orders below $70. Standard shipping is free on orders of $70 CAD or more, calculated after discounts and before taxes.

Question 5

When will my order arrive?

Accepted Answer

Estimated delivery times vary depending on your location, the shipping carrier, weather and peak shopping periods. Tracking information will be emailed when available after your order has shipped.

Question 6

How can I track my order?

Accepted Answer

When tracking is available, you will receive a shipping confirmation email containing your tracking information. Please check your spam or junk folder if you do not see it.

Question 7

Can I change my delivery address?

Accepted Answer

Contact us as soon as possible at olawear.shop@gmail.com. We will try to update the address, but changes cannot be guaranteed after an order has been processed or shipped. Customers are responsible for entering a complete and accurate delivery address at checkout.

Question 8

Can I cancel or change my order?

Accepted Answer

Please contact us as soon as possible. We may be able to cancel or change an order before it is processed, but we cannot guarantee changes once packing or shipping has begun.

Question 9

How do I choose the correct size?

Accepted Answer

Review the size guide and product information before ordering. Because body shapes and fit preferences vary, compare the listed measurements with underwear that already fits you comfortably. If you are unsure, email us before ordering.

Question 10

Will the product colour look exactly like the photograph?

Accepted Answer

We make every effort to display colours accurately. However, colours may appear slightly different because of lighting, photography and individual screen settings.

Question 11

Can underwear be returned or exchanged?

Accepted Answer

For hygiene reasons, underwear may only be eligible for return or exchange when it is unworn, unwashed and undamaged, with all original tags and packaging intact and any hygiene seal unbroken. Defective, damaged or incorrect products are handled according to our Refund Policy and applicable law.

Question 12

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Contact olawear.shop@gmail.com promptly. Include your order number, a description of the problem and clear photographs of the product and packaging. We will review the issue and help arrange an appropriate solution.

Question 13

How will I receive my refund?

Accepted Answer

Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and may take several business days after the refund is issued.

Question 14

Can I combine discount codes?

Accepted Answer

Unless a promotion specifically says otherwise, only one discount code may be used per order. Discount codes cannot be applied to previous purchases or exchanged for cash.

Question 15

Why is my discount code not working?

Accepted Answer

Check that the code was entered correctly, has not expired, applies to the products in your cart and meets any minimum purchase requirement. Discount codes generally cannot be combined. Contact us before completing your purchase if it still does not work.

Question 16

What payment methods do you accept?

Accepted Answer

Available payment methods are displayed during checkout. Payments are securely processed through Wix and its supported payment providers.

Question 17

Is my payment information secure?

Accepted Answer

Payments are processed by Wix and its payment providers. OlaWear does not directly receive or store your complete credit-card information.

Question 18

How should I care for my OlaWear products?

Accepted Answer

Always follow the care instructions on the product label. To help preserve softness, colour, shape and elasticity, use a gentle wash cycle with similar colours and avoid excessive heat.

Question 19

Will sold-out products be restocked?

Accepted Answer

Some products, sizes and colours may be restocked. Availability is not guaranteed. Check the website regularly or contact us to ask about a particular item.

Question 20

How can I contact OlaWear?

Accepted Answer

Email: olawear.shop@gmail.com. Telephone: 604-318-3885. Website: olawearshop.ca. Location: Online store based in Vancouver, BC.

FAQ's

Frequently asked questions