Privacy Policy

Last updated: August 29, 2026

OlaWear (“OlaWear,” “we,” “us” or “our”) is an online store based in Vancouver, British Columbia. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit olawearshop.ca, make a purchase, create an account, subscribe to our emails or contact us.

Information We Collect

We may collect the following information:

Your name, email address and telephone number
Your billing and delivery addresses
Your account login information
Your order history, purchased products and preferences
Information you provide when contacting customer service
Your newsletter subscription and marketing preferences
Technical information such as your IP address, browser, device type, pages visited and referring website
Information collected through cookies and similar technologies

Payment Information

Payments are processed through Wix and its authorized payment providers. Payment providers may collect your payment card or other financial information to complete a transaction.

OlaWear does not directly store complete payment card numbers. Payment information is handled according to the payment provider’s own terms and privacy practices.

How We Use Your Information

We may use your personal information to:

Process, confirm and deliver orders
Collect payments and provide receipts
Create and manage customer accounts
Provide customer service and respond to questions
Send order, delivery and account notifications
Prevent fraud and protect our customers and website
Improve our website, products and customer experience
Maintain business, tax and transaction records
Send promotional emails when you have provided consent
Meet legal, regulatory and contractual obligations

We limit our collection and use of personal information to purposes that are reasonable and relevant to operating our business.

Marketing Communications

If you subscribe to OlaWear’s newsletter or otherwise consent to receive marketing communications, we may send you information about products, promotions and special offers.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us at olawear.shop@gmail.com.

Unsubscribing from marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates or replies to customer-service requests.

Cookies and Analytics

Our website uses cookies and similar technologies to:

Keep the website and shopping cart working
Remember customer preferences
Understand how visitors use the website
Measure website performance
Help prevent fraud and maintain security
Provide relevant advertising where consent is required

You can control cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect the operation of the shopping cart, customer account or other website features.

When We Share Information

We may share personal information with trusted service providers when necessary to operate our store, including:

Wix, which hosts and supports our website and online store
Payment processors
Shipping and delivery companies
Email and customer-communication providers
Website analytics, security and fraud-prevention providers
Professional advisers such as accountants or legal advisers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law, to respond to a valid legal request, protect our rights or customers, investigate fraud or address a security concern.

We do not sell customers’ personal information.

Information Processed Outside Canada

Wix and some of our service providers may process or store information outside British Columbia or Canada. When information is processed in another country, it may be subject to that country’s laws and may be accessible to its courts, governments or law-enforcement authorities.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary to:

Complete the purposes described in this policy
Maintain required business and tax records
Resolve disputes
Prevent fraud
Enforce agreements
Meet legal obligations

When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.

Security

We use reasonable administrative and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

However, no online service, payment system or method of electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may ask us to:

Confirm whether we hold personal information about you
Provide access to your personal information
Correct inaccurate or incomplete information
Withdraw consent for certain uses of your information
Stop sending marketing communications
Answer questions or address a privacy complaint

We may need to verify your identity before completing a privacy request. Certain legal exceptions may limit our ability to provide, change or delete particular records.

To make a request, email olawear.shop@gmail.com with “Privacy Request” in the subject line.

Third-Party Websites

Our website may contain links to third-party websites or services. OlaWear is not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised policy will be posted on this page with an updated date.

Contact Us

For privacy questions, requests or complaints, contact:

Privacy Officer — OlaWear
Online store based in Vancouver, BC
Email: olawear.shop@gmail.com
Telephone: 604-318-3885